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Prospects FAQs

Prospects FAQs (frequently asked questions) is a web-based system that can house your frequently asked questions and allows you to monitor how your clients access the questions and what they think of the questions.

Your clients can search on a range of FAQs devised by you and can view responses to those questions together with additional web-links to access further information and advice.

Benefits

• Provides a branded questions and answers service to your website, which you manage and administer.
• If used in conjunction with an E-Guidance service, the FAQs service can be used to filter out clients on a self-help basis – leaving clients who need further help to go through to your e-guidance service.
• Monitors the most popular queries and identifies common client concerns throughout the year.
• Administration section enables you to design your own questions and answers and assign them to categories.
• Integrated monitoring routines containing graphs and data tables.
• Client-facing screens are customised to look like your website.
• Addresses the information and advice needs of specific client groups.
• FAQs can be easily updated or removed